Service Request Flow

1. What is changing for service requests?

Service requests start and are monitored in RIO at all times. In the diagram below you can see how the other steps in the process differ depending on the delivery date of your original order. For each request, the type, status and associated documents (e.g. order confirmation, reports) are visible in RIO.

* In this case, the warranty number is automatically added in RIO after entering your project or client name and order reference at the start of your application (see figure below).

2. When to select which type of service request in RIO?

3. How does a service part request differ from a regular (after sales) order?

You would need to request a service part in the event of a defect or malfunction where you need a part with the same characteristics as in the original order, whether or not within the warranty time frame. In other cases we advise you to place an (after sales) order.

Below you can find a schematic representation.

You can find the current conditions and intervention costs in the 2021 price lists we shared with you at the end of October here on our professional portal (or here on Renson customers).

Important information on processing and delivery times

Stocked service parts that don’t require machining will be delivered immediately after ordering. Due to the start-up of our new production site, the delivery time for the configurable service parts will temporarily be longer than usual.